Return and Refund

We are committed to providing the best shopping experience for our customers. If you are not completely satisfied with your purchase of the product, you can request a return and refund according to the following conditions.

1. Return Conditions

• 30-Day Return Window: You have 30 days from the date of receipt to return the product.
• Condition of Returned Items: The returned item must be unused, unopened, and in its original packaging with all accessories, labels, and tags intact.
• Return and Refund Request: You must contact our customer service team within 30 days of receiving the product. The returned item must meet the return conditions, or we will be unable to process the refund.

Items that cannot be returned:

• Used or damaged products.
• Customized or personalized items.
• Digital products or services.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team via email:

   info@brstv.net

   and provide your order number and the reason for return.
2. Our support team will provide return instructions and generate a Return Authorization (RA) code.
3. Return the product along with all accessories and original packaging. Please note, you are responsible for return shipping costs unless the product is defective or an error occurred with your order.

3. Refund Process

Once we receive and inspect the returned item, we will:

• Refund Processing: Refunds will be processed within 7-10 business days and issued to the original payment method.
• Shipping Refund: If the return is due to an error on our part or a defective item, we will refund your shipping costs.
• Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal).

4. Damaged or Defective Items

If the product you received is damaged or defective, please contact us immediately via email ( info@brstv.net). Provide your order number, a description of the issue, and photos of the damage, and we will offer you a replacement, refund, or other suitable solution.

5. Product Exchanges

At this time, we do not offer product exchanges. If you would like to exchange a product, please return the item first and place a new order for the product you wish to purchase.

6. Non-Returnable Items

In accordance with applicable laws and policies, the following items are not eligible for return:

• Used or opened products (unless defective or incorrect).
• Customized or personalized products.
• Products marked as "final sale" at the time of purchase.

7. Contact Us

If you have any questions or need assistance regarding returns and refunds, please contact our customer support team via email: info@brstv.net.